Rental Policies & Planning Information

This page summarizes important booking, cancellation, weather, delivery, setup, and safety requirements for Bounce N Around rentals. It is provided to help customers plan their events. Your signed rental contract contains the complete terms and controls if this summary and the contract ever differ.

Reservations and Deposit

• A deposit equal to 50% of the order total is required to confirm a reservation and reserve equipment, staffing, and event time.
• The deposit is applied toward the order balance.
• Deposits and other payments are non-refundable when the customer cancels, except where the contract specifically provides otherwise.

Customer Cancellation or Rescheduling

• Please notify Bounce N Around in writing as soon as possible.
• With at least 10 calendar days’ notice, Bounce N Around may issue a one-time account credit equal to payments received.
• The credit is valid for 12 months from the original event date, is subject to availability, has no cash value, and is not transferable.
• Cancellations or rescheduling requests received fewer than 10 calendar days before the event, and customer no-shows, do not qualify for a credit.

Unsafe Weather

Safety comes first. If Bounce N Around determines that weather makes delivery, setup, or operation unsafe—or a government authority prohibits the event because of weather—Bounce N Around may cancel the affected equipment or services. The customer may receive a full refund of amounts paid for the affected equipment or services or choose an account credit instead. Concern about a forecast alone does not qualify for a weather refund unless Bounce N Around determines that conditions are unsafe.

If Bounce N Around Cannot Perform

If Bounce N Around cannot provide contracted equipment or services for a reason not caused by the customer, amounts paid for the affected equipment or services will be refunded. The customer may choose an available substitute, a rescheduled date, or an account credit instead. For a natural disaster, government action, emergency, or similar event beyond either party’s reasonable control, Bounce N Around will refund amounts paid for the unperformed portion or issue an account credit at the customer’s option.

Customer-Caused Delivery or Setup Problems

No refund or credit is due when delivery or setup cannot be completed because the customer did not provide safe and adequate space, required access or permission, a suitable surface, required power or water, accurate event information, or compliance with the rental agreement.

Delivery and Pickup

• Delivery and setup timing may occur before the scheduled event time. Depending on routing and event needs, equipment may be delivered up to 48 hours before the event and retrieved up to 48 hours afterward.
• The customer remains responsible for the equipment until Bounce N Around retrieves it.
• The setup area must be accessible and clear when the crew arrives.
• Delivery charges and other applicable fees are shown during the quote or checkout process.

Power, Water, Space, and Surface Requirements

• Provide sufficient grounded electrical outlets within approximately 50–100 feet of each item, as applicable.
• Separate electrical circuits may be required when renting multiple powered items.
• The customer must provide a working water source and a hose that reaches the setup area for water rentals.
• Generators may be available for an additional charge when suitable power is unavailable.
• Inflatables require a smooth, flat setup area cleared of rocks, debris, animal waste, sprinklers, buried-line hazards, and other obstructions.
• Maintain at least five feet of clearance on all sides unless the product page or Bounce N Around specifies a larger area.
• Tell us in advance if equipment will be placed on concrete, asphalt, a gym floor, or another hard surface. Special anchoring, padding, or additional charges may apply.

Supervision and Safe Use

• A responsible attendant age 18 or older must supervise equipment whenever it is in use.
• Each attendant may supervise only one piece of equipment at a time and must understand the operating and safety rules.
• Follow the posted capacity, age, size, and use restrictions for each rental.
• Do not move, alter, disconnect, or adjust rented equipment or anchoring.
• Stop using equipment immediately if conditions become unsafe or an accident occurs, obtain any needed emergency assistance, and contact Bounce N Around at (720) 978-3273.

Protecting the Equipment

• No food, drinks, candy, gum, face paint, silly string, soap, oils, lotions, fireworks, pets, shoes, jewelry, or sharp objects are allowed in or around inflatables.
• Dry rentals must remain dry. Only equipment approved for wet use may be used with water.
• The customer is responsible for damage, excessive cleaning, repair, or replacement costs caused by misuse, negligence, unauthorized movement, or failure to follow the rules.
• Additional cleaning or damage charges described in the signed contract may apply.

Questions Before Booking?

Call or text (720) 978-3273 during customer-service hours, Monday through Sunday from 9:00 a.m. to 7:00 p.m., or use our contact form. Online browsing and booking are available 24/7.

Important: This page is a convenient planning summary, not a replacement for the rental contract. Customers must review and accept the complete contract presented with their reservation.