Before your delivery
Your event is coming up with Bounce "N" Around! A little preparation helps us get your rentals set up smoothly. Please review this checklist before delivery.
A quick note about timing
Our team will contact you separately to coordinate delivery and pickup. Your event start time is not a scheduled delivery appointment. Let us know about venue opening and closing times as soon as possible.
Our team will contact you separately to coordinate delivery and pickup. Your event start time is not a scheduled delivery appointment. Let us know about venue opening and closing times as soon as possible.
1. Confirm your event details
- Review the event date, address, rental items, and event hours on your order. Contact us promptly if anything has changed.
- Make sure we have a mobile number for the person who will be onsite and available during delivery.
- Send any gate codes or special directions directly to our team. Include your name and event date so we can find your booking.
2. Make room for delivery
- Clear a path from the unloading area to the setup location. Move vehicles, furniture, toys, and other obstacles.
- Tell us about narrow gates, stairs, slopes, gravel, long carrying distances, elevators, or restricted parking before delivery.
- Unsure whether the equipment will fit? Text us photos of the delivery path, gate opening, and setup area so we can review it with you.
3. Prepare the setup area
- Have the agreed setup space ready, including the clearance required for your rental. Tell us about overhead branches, wires, low ceilings, or uneven ground.
- Remove debris and pet waste, secure pets, and turn off sprinklers in the setup area for the rental period.
- Tell us about irrigation, underground utilities, septic systems, or any restrictions on staking. Contact us ahead of time to coordinate any required utility locating or alternative anchoring. Please do not place stakes yourself.
- Let our crew confirm the final location and complete setup before using the equipment.
4. Check power and water
- Review the specific power requirements for your rental and confirm the outlets will be accessible. Requirements vary by equipment.
- For water-based rentals, confirm the agreed water source and hose arrangements with our team.
- If power or water is unavailable, or you are unsure about distance from the setup area, contact us before delivery so we can discuss options.
5. Check with your venue
- Confirm that your venue allows the rental equipment and setup surface you selected.
- Send any permit, insurance, loading access, or vendor check-in requirements in advance.
- Tell us about timed access or required pickup deadlines. Changes need to be coordinated with our team.
6. Be ready when we arrive
- Have an adult available to show our crew the setup location and receive the equipment instructions.
- Review your invoice for any outstanding balance and contact us with payment questions.
- Keep the delivery path available for pickup, and follow the crew’s equipment and supervision instructions throughout your event.
- If weather or your plans change, contact us to discuss your event. Refer to your rental agreement and our rental policies for applicable terms.
Questions or something we should know?
We’re happy to help. Include your name and event date when you contact us.
720-978-3273 · Phone/text hours: daily, 9 a.m.–7 p.m.
You can also reply to your reminder text or email info@bnaevents.com.